About-Illustartion

About

Hey I'm Good In

A charismatic, genuine and earnest professional, with experience in web development, IT Support Engineering. A confident person and strategic thinker. Strong skills in building solid client relationships, using computer software, development and administration. I have ended up working as a service desk analyst, network/server administrator, help desk/IT support technician and web developer for recent years in my career because I love the measurable results that online websites and network infrastructures can provide and the opportunity to reach existing and potential information in the upgrading digital world. I am an enthusiastic professional and my passion lies in providing support, troubleshooting and resolving issues, development and orchestrating networks and servers. Best relationship and time management, excellent communication, and problem-solving skills with creativity are key to any role and my strength is in client requirements focused, client relation and sportive towards work.

Expirence

database and network design freelancer
1. Contributed to internal activities for overall process improvements, efficiencies and innovation.
2. Contributed to internal activities for overall process improvements, efficiencies and innovation.
3. Developed, implemented, supported and maintained data analytics protocols, standards and documentation.
4. Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
5. Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
6. Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
Web and mobile application development freelancer
1. Created custom mobile applications using native technologies as per client specifications.
2. Provided dedicated support and timely issue resolution to clients following successful app launch.
3. Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
4. Implemented Google Campaigns and SEO for various types of websites.
5. Designed, implemented and monitored web pages and sites for continuous improvement in fast-paced environment.
6. Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
Data Analyst and Database Administration
1. Redesigned the existing website to ensure a more attractive and user-friendly experience and updated website content on a daily basis.
2. Developed new web applications as identified by management using web services, and MVC architecture.
3. Customizing and managing the Moodle Learning management system as Site Administrator.
4. Developed Web Portal for Student Management System.
5. Active directory management, monitoring server activity.
6. Provided on-call support for network engineering duties.
7. Install, support computer systems, network configuration.
8. Auditing server security, backup and data disaster recovery.
9. Hardware and software support, computer diagnostics and repair.
10. Troubleshooting, client call Support, availability of client/server applications.
11. Scoping and specifications of technical build and client relationship management.
12. Resolved and documented customer reported network issues via phone and e-mail.
13. Worked with teams to develop company-wide information assurance, security standards and procedures.
14. Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
15. Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
16. Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
17. Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
18. Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
19. Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
20. Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to the networ
21. Reviewed and updated technical documentation, resources used by non-technical, customer-facing networks, and knowledge-base for more accurate and up-to-date reference of guidelines and issues adherent to current standards.
Web Developer AND IT Support Technician
1. Creating Quality control plans, develop analysis and reporting.
2. Migration, monitoring performance, organizing security standards
3. Planned and implemented security measures to safeguard vital business data.
4. Planning and development of database, installing, ensuring consistency of data.
5. Implemented BI solution framework for end-to-end business intelligence projects.
6. Generating data visualizations, data mining and data auditing from standard data′s.
7. Set up and controlled user profiles and access levels for each database segment to protect important data.
8. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Services desk analyst and web developer - remote - fixed term
1. Creating E-commerce sites for selling products online and maintenance projects.
2. Creating WordPress website for online customer support.
3. Creating WordPress website for E-Learning.
4. Maintaining a regular call cycle with client
5. Developing new business opportunities.

Education

Anna University Guindy

Bachelor of Technology in
Information Technology

A

Waikato Institute of Technology

Graduate Diploma in Information Technology

A+

Skills

Programming

Administration

Portfolio

SaveSign

KiwiCup

Sethu Institute

SIT Department of IT